Transitioning from Academia to Industry: Becoming a UX Design Researcher


Short Q & A with Dr. Klenk about his first week at Key Medium and his journey transitioning from academia to industry.

Ali Jaffar

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UX Research/Design Intern Spotlight


We sat down (virtually) with Surabhi, our newest team member and first-ever User Experience Resarch/Design Intern, for a fun Q + A after her week at Key Medium.

Ali Jaffar

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How to Test Prototypes for Usability Issues


You’ve just created an amazing website. Now, you need to find out if it’s user friendly. Find out how to test prototypes for usability issues and more.

Ali Jaffar

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The Importance of Behavioral Research with Usability Issues


Understand when you need to gather behavioral research vs attitudinal research when conducting website usability studies. Read to find out the difference.

Ali Jaffar

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How to Enable Conversion-Centered Design


Why is conversion-centered design important for lead generation? Find out how to convert more leads with these seven landing page design principles.

Elaine Frieman

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UX Design Trends in 2020


In 2020, you’ll see tech and UX design merge further into new realms to deliver the best stories and customer experience. Read more!

Elaine Frieman

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Customer Experience vs User Experience


What’s the difference between customer experience vs user experience and do they matter to your business? Find out more about the two elements of customer experience and how you can improve.

Elaine Frieman

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Top 10 User Experience Videos of 2017


Watch the top user experience videos published in 2017 – from the Nielsen Norman Group (NN/g) audience. Each video runs for 2–3 minutes, unless otherwise indicated. Enjoy these UX videos – which are rich with guidelines and tips – and have a prosperous New Year!

Ali Jaffar

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What it means to foster an ecosystem of co-creation that excels in promoting innovation

Philadelphia, PA, : The landscape of the modern workplace has been changing drastically in recent years. Not just with the trials brought by the pandemic, work environments now have several issues affecting the individual brought to the forefront, whether through equity, inclusion, mental health awareness, or quality of life.


To address problems like these (and more) facing the world today, focus must be given to fostering innovation.

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Innoation article showing people collaborating and sharing important ideas